Inside the Quality Awards

Inside the Quality Awards is operated by Ralph Peterson LLC, doing business as Ralph Peterson Management Services.

We want you to feel confident in your purchase. At the same time, our online programs provide immediate access to proprietary video instruction, educational materials, and other intellectual property. Certain programs also include physical books and workbooks that are shipped directly to the purchaser.

For these reasons, the following refund policy applies:

24-Hour Cancellation Period

You may request cancellation and a refund within 24 hours of your original purchase, provided that:

• You have not substantially accessed, viewed, completed, downloaded, copied, or otherwise consumed the course content or materials; and
• Any physical books, workbooks, or other materials included with your purchase have not yet been shipped.

Once physical materials have been shipped, or once substantial course content has been accessed or consumed, the purchase is non-refundable, even if the request is made within the initial 24-hour period.

After 24 Hours

After 24 hours from the time of purchase, all sales are final and non-refundable, except in cases of duplicate charges, billing errors, unresolved technical problems that prevent access to the purchased program, or other circumstances that we determine warrant an exception.

Physical Materials

Books, workbooks, and other physical materials included with an online program are part of the overall purchase and are not separately returnable for a refund once shipped.

Quality Award Results

Purchasing or completing an Inside the Quality Awards program does not guarantee that an applicant will receive an AHCA/NCAL Bronze, Silver, or Gold Quality Award. Award decisions are made independently by AHCA/NCAL and are outside our control. Failure to receive an award is not grounds for a refund.

Requesting a Refund

To request a refund within the applicable period, contact:

Ralph Peterson
Inside the Quality Awards
[email protected]

Please include your name, email address used for the purchase, and order information.

Approved refunds will be processed through the original payment method.

Exceptions

We reserve the right to make reasonable exceptions to this policy at our discretion when circumstances warrant.